Application Management

 

We transparently cover the management of different applications for already set up IT systems with a full control of all costs- service modules can be booked with a fixed price, as driven by your demand.

 

 By using this calculable IT outsourcing you can concentrate yourself on the business success of your company.

 

 The following overview offers an impression, which default services we provide. Individual negotiations enable us to adjust our services to your needs.

Each segment represents modules which can be individually deep in content. Contact us to put together a modular system of services based on your budget and demands.

  

The base: IT Operations

  • Operation of systems (including the preparation and performance of deployments - take a closer look to the next segment)
  • Monitoring of the platform (including third party components)
  • up to 24x7 availability
  • Guarantee of the systems' security
  • Creation of necessary backups
  • Incident handling
  • Proactive monitoring and improvement of the system
  • sustainable solution of problems, including documentation
  • All tasks are referred to the application and web servers, their databases, some third party components and the build and deployment servers
  •  Communication is handled via personal e-mail, general ticket system and phone
  • SLA are monitored generally and in terms of incident handling  - 4 priority levels
  • Escalation handling to third party systems is to be negotiated individually

 

Our focus: deployments

  • Our planning, conception and documentation of deployment processes are based on the model of agile software development sprints.
  • The main goal of implementation, controlling and performance of the demanded deployment processes is to keep the downtime as minimal as possible.
  • We aim to keep a straight versioning of all systems to be able to roll back any time.
  • Changes in the productive system are done by tools which are only marginally connected to the productive system, and are therefore calculable and not susceptible for human errors. 
  • Decentralization (no joint share-directory) creates reliability. The addidtional expenses can be covered by automated processes.

 

Indispensable: DevOps Services

  • We cover the setup, maintanance and support of the development system(s).
  • We are the interface between hoster and software development teams.

 

Our portfolio is extensive and in any case matched to our customers' requirements. Contact us for a first non-binding offer and benefit from our StartUp prices!